FREE SHIPPING throughout continental USA and NO SALES TAX*

Contact Us

Most Frequently Asked Questions

  • Note on finishes, stone, colors, and leather.

    Exact furniture finish is not guaranteed to be precisely as pictured.

    There are natural differences in the color, sheen, or grain of the wood. Stone finishes naturally differ in veining and color. Leather may have varying sheen, texture, or color due to natural phenomena as well as dyeing and tanning techniques. These variations are not damages or defects.

    Pictures of furniture may vary in color from the products you receive due to differences in lighting conditions of photographs or computer monitor resolution. Furniture may look different in your home than in pictures, as furniture is photographed in sunny, bright rooms. We display the most accurate images available from the manufacturer.

    Distressed furniture may have intentional spots, scratches, and/or marks intentionally made by the manufacturer. Any of these marks are not considered defects or damages.

    Was this answer helpful? Yes No
  • How do I find a product's SKU?

    To help us better answer any questions you have on a product, having the Product ID / SKU is important. Product ID / SKU is a unique identifier that helps us keep track of our products. The Product ID / SKU number is located on every product page on our site under the Product Name.

    Was this answer helpful? Yes No
  • Which payment methods do you accept?

    We accept a variety of payment methods. Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover), Personal Checks, Cashier's Checks, Money Orders, and Wire Transfer.

    Was this answer helpful? Yes No
  • Do you offer Free Shipping?

    We offer Free Shipping to all 48 contiguous states. Please Note: We do NOT ship to Alaska, and Hawaii.

    Was this answer helpful? Yes No
  • Can orders be shipped to a P.O. Box?

    Due to the size of our items, P.O. Box delivery is not available.

    Was this answer helpful? Yes No
  • How can I check the status of my order?

    You will always find the most updated information regarding your order in My Account.

    Was this answer helpful? Yes No
  • Missing Items / Parts

    If you are missing parts or accessories for your item, submit a ticket and give details for the parts or accessories missing. Please use assembly instructions as a reference. We will follow up with you within 1 business day.

    Was this answer helpful? Yes No
  • Missing Legs for Sofa / Loveseat / Chair / Ottoman

    If you purchased Sofa, Loveseat, Chair or Ottoman by Ashley Furniture and you can not locate legs, please check under the cushions, or open zipper underneath. In most cases you will find legs inside.

    Was this answer helpful? Yes No
  • Can the delivery team take away my existing furniture?

    Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.

    Was this answer helpful? Yes No

Send Us a Message

Please submit a request for assistance below. Fields with an asterisk (*) are mandatory.

New to Furniture Cart Support Center?

Sign up to submit and track your requests online.

Please, visit our Customer Service sections for more information.

Call Us

If you have any questions, we'd be happy to help. Please get in touch with us.

Phone: 302-265-3830 | Fax: 888-274-7028

Mon - Fri: 9am - 6pm EST