Contact Us
Most Frequently Asked Questions
-
- How do I find a product's SKU?
-
To help us better answer any questions you have on a product, having the Product ID / SKU is important. Product ID / SKU is a unique identifier that helps us keep track of our products. The Product ID / SKU number is located on every product page on our site under the Product Name.
-
- Do you ship outside of USA?
-
We do not ship outside of the continental USA.
-
- What is Curbside Delivery?
-
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway or in front of the building entry. Liftgate service is included in the delivery. Drivers do not assist with unpacking, set-up or moving freight beyond the curbside, or disposal of packing materials. Signature is required for delivery.
-
- Note on finishes, stone, colors, and leather.
-
Exact furniture finish is not guaranteed to be precise as pictured.
There are natural differences in the color, sheen, or grain of the wood. Stone finishes naturally differ in veining and color. Leather may have varying sheen, texture, or color due to natural phenomena as well as dyeing and tanning techniques. These variations are not damages or defects.
Pictures of furniture may vary in color from the products you receive due to differences in lighting conditions of photographs or computer monitor resolution. Furniture may look different in your home than in pictures, as furniture is photographed in sunny, bright rooms. We display the most accurate images available from the manufacturer.
Distressed furniture may have intentional spots, scratches, and/or marks intentionally made by the manufacturer. Any of these marks are not considered defects or damages.
-
- My charge disappeared from my bank. Was my order cancelled?
-
A pre-authorization hold simply confirms that funds are available on your credit or debit card. At the time of your order, we run a temporary hold on the card, which seems like a pending charge, which then disappears. We do not bill the card (invoice an order) until the order is ready to ship from the warehouse.
-
- What happens to the bank pre-authorization hold when an order is cancelled?
-
When you place an order, FurnitureCart.com contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the entire transaction processes or the authorization expires. This isn’t an actual charge, it's just pre-authorization.
When an order is canceled, the pre-authorization is immediately released by FurnitureCart.com and removed from your financial account based on the policies of your bank. For more information on this please contact your bank.
-
- How can I check the status of my order?
-
You will always find the most updated information regarding your order in My Account.
-
- Missing Items / Parts
-
If you are missing parts or accessories for your item, submit a ticket and give details for the parts or accessories missing. Please use assembly instructions as a reference. We will follow up with you within 1 business day.
-
- Missing Legs for Sofa / Loveseat / Chair / Ottoman
-
If you purchased Sofa, Loveseat, Chair or Ottoman by Ashley Furniture and you can not locate legs, please check under the cushions, or open zipper underneath. In most cases you will find legs inside.
-
- Can the delivery team take away my existing furniture?
-
Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.
-
- Which payment methods do you accept?
-
We accept a variety of payment methods. Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover), PayPal, financing via Affirm, Personal Checks, Cashier's Checks, Money Orders, and Wire Transfer.
-
- Can orders be shipped to a P.O. Box?
-
Due to the size of our items, P.O. Box delivery is not available.
-
- Do you offer Free Shipping?
-
We offer Free Shipping to selected states*. Please Note: We do NOT ship to Alaska and Hawaii.
Send Us a Message
Please submit a request for assistance below. Fields with an asterisk (*) are mandatory.New to Furniture Cart Support Center?
Sign up to submit and track your requests online.
Please, visit our Customer Service sections for more information.