Montage 5-Year Premium Protection Plan

Product Questions (13)

• If I buy 2 sofas do I need to purchase quantity 2 of the protection plan? Asked by Richie
  Hi Richie, you definitely do not. One warranty will protect your entire order. Hope this helps!
• I just bought a living room and bed room set from a local retailer. Can I purchase this warranty from you and have it cover something I have already bought else ware but not yet had delivered? Asked by John
  Hello John, Thank you for your inquiry. The Montage 5-Year Premium Protection Plan must be purchased from the same store that you purchase your items. We can include this plan with any item we sell but we cannot cover items sold through another retailer.
• Springs in couch shot or broken, mechanism that reclines recliner broken. Does my premium 5 year plan cover their repair? Asked by John
  Hello John, Thank you for your inquiry. To check about the protection plan and its coverages please call us at 302-265-3830.
• Hello,
  Our cat urinated on our couch and we are replacing it. If this were to happen again with the new couch, would this plan cover it? The description states: "You own one or more of the following: pens, popsicles or pets. Most MFS protection plans cover ink, food and beverages and pet bodily fluids - refer to your plan for specific coverage details"; however, I have not yet purchased the plan to review the specific details. I'd like to know the answer of this specific coverage prior to purchase. She (our cat) is housebroken and fixed and this was certainly abnormal behavior from her. I don't anticipate this happening again, but want to be covered if it does. Thank you. Asked by Elizabeth
  Hello Elizabeth, thank you for your inquiry. The Montage 5-Year Premium Protection Plan will protect from only 1 type of pet damage, urination. If your animal was to urinate on your item then the item would either be reupholstered or replaced completely depending on item availability and location of damage.
• If I were to buy the protection plan and one of the pieces to my sectional couch were in need of replacement or reupholstered, would it replace or reupholster the whole set, since it is matching? Asked by Possible buyer
  Hello Possible Buyer, Thank you for your inquiry. Only the piece that is damaged would be repaired or replaced, one claim per item per order in 5 years. For more information you can reach our customer service call center at 302-265-3830.
• I purchase a sofa from Ashley and also purchased your Montage warranty. The sofa material failed, (known defect with material), Ashley cannot repair or replace the sofa. Since i purchased the warranty with MFS why is Ashley issuing a store credit? Problem is the store prices are 40% higher and online stores for the same merchandise. I'm now stuck with store credit and have to pay an addtional $2,800 so i can get a new sofa and loveseat. Why did Ashley give store credit if the warranty is with MFS? Asked by M Traylor

  M Traylor,

  Thank you for contacting Furniture Cart.  Our records do not indicate that you placed your order with us.  Do you have an invoice or order # that I can use to bring this order up?  Please reply back to [email protected].

  Thanks,

  - Furniture Cart Customer Service

• Does this plan will cover for damage that takes place while moving? Asked by Doshi

  Doshi,

  Thank you for contacting Furniture Cart.  The Montage 5-Year Premium Protection Plan only covers furniture at the address where the furniture was purchased for.  If you move, the furniture is not covered under this plan.

  Thanks,

  - Furniture Cart Customer Service

• I have a Premium Combination 5 yr Protection Plan #125289. I purchased this from JR Furniture in 9/20/2010 and never used the service. I was told if a claim was not processed a refund or store credit of the purchase price would be provided. Please advise. Ryan Asked by Ryan Orme

  Ryan,

  Thank you for contacting Furniture Cart.  Unfortuanately, the furniture was not purchased from us, so we would not be able to issue any type of refund.  You would have to reach out to Montage or JR Furniture.  The telephone # for Montage is 800.686.5559.

  Thanks,

  - Furniture Cart Customer Service

• will the protection plan cover accidental gun discharge into the couch? Asked by jarred

  Jarred,

  LOL!  I am not sure that the Montage Premium Protection Plan covers accidental gun discharge.

  Thanks,

  - Furniture Cart Customer Service

• Do you have a limit on how far you will travel to service?
  How can we know where the nearest service rep is located? Asked by Lois

  Lois,

  Thank you for your inquiry.  We do not service items that we have not sold.  If you are looking to make a claim with Montage, please call 800.686.5559.  They will tell you where the closest rep is located. You should have received a subscription # when you purchased your furniture from the store.  If you do not have this # please contact the store directly to obtain that #. 

  Thanks,

  - Furniture Cart Customer Service

• I purchase you plan 5 years ago never used it. I was told if not used there would be a refund. Protection plan #PMCTA12072685X &PMCTA12072675X PLAN WAS PURCHASED ON 5/14/2012. Asked by Brenda Harris

  Brenda,

  Thank you for your inquiry.  I have not heard that Montage refunds for an unused protection plan.  I would recommend contacting Montage at 800-686-5559 to verify.

  Thanks,

  - Furniture Cart Customer Service

• If a pet (cat or dog) happens to scratch up the fabric material on your furniture, would it be covere? Asked by Patty

  Patty,

  Thank you for your inquiry.  The Montage 5-Year Premium Protection Plan does not cover damage caused by beak, claw, or teeth, but it does cover any pet bodily fluids.

  Thanks,

  - Furniture Cart Customer Service

• My furniture store is charging me 250.00 for this plan? Why is it that much more thru them? I’m thinking of purchasing from 5 star furniture here in the Chicagoland area but at 250 that’s sill. Please explain?? Asked by Frank

  Frank,

  Thank you for your inquiry.  Unfortunately, we cannot advise why another company is offering the same plan for double the cost. 

  Thanks,

  - Furniture Cart Customer Service

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