Customer Service › Return Policy

If, for whatever reason, you are not satisfied with your purchase at FurnitureCart.com and wish to process a return please contact us to request a Return Material Authorization (RMA) within 14 calendar days of the receipt of the product. The written request for the RMA must include the customer’s contact information, order number in question as well as a clear description of the items being returned or exchanged. Also, please make sure that the reason for the return is specified. Our staff will then process your request and supply you with an RMA number.

All items being returned must be sent to our Warehouse and Distribution Center located in Philadelphia, Pennsylvania. It is the customer’s responsibility to ensure that the items are prepared for shipping (wrapped, packaged etc.) with care and effort to prevent in-transit damages. The method of shipment will be at the discretion of Furniture Cart management and will be assessed on a case by case basis. In certain instances we will ask the customer to coordinate the shipment back to our warehouse. However, in some cases Furniture Cart will coordinate the pickup and shipment of the items. Please note that all shipping and handling charges are non-refundable. In the event that Furniture Cart receives damaged merchandise and the customer coordinates the shipment of these item(s) to our warehouse, the customer becomes responsible for the damages. You may exchange the items you have ordered or request a refund for the purchase price. Please note that shipping and handling costs are non-refundable. In addition, some of the merchandise offered at Furniture Cart is offered with a special of "Free Shipping". Please note that the return or exchange of such items will result in shipping and handling costs that will be the customer’s responsibility. In certain cases additional restocking fees may apply and will be deducted at the time the return is processed. Items that are unopened and are in original packaging can be exchanged or returned for a refund based on the original method of payment. The merchandise must be returned to the Furniture Cart warehouse within 10 calendar days of the issuance of the RMA. All products being returned must be in new and unused condition, packed in original packaging including any accessories, manuals, documentation and registration that shipped with the product. Any exceptions may result in additional fees for which the customer will be responsible. An open box fee of up to 30% of the purchase price will be assessed on any opened items. Furniture Cart is not responsible for the shipping and handling charges of any returned items. All return shipping and handling charges are the responsibility of the consumer. Configure-to-order, personalized or other customized and "special order" products may not be returned for a refund or exchanged under any circumstances unless authorized by a Furniture Cart representative. In addition, please note that Furniture Cart does not permit the return of or offer refunds for non factory damages or damages that are not caused by the shipment of items. Finally, we cannot process returns or exchanges for items that have been assembled. Orders that are refused at the time of delivery will be processed under the Cancellation Policy. As a result the customer will be responsible for shipping and handling charges as well as a restocking fee of up to 30% of the purchase price. Please allow 3 to 5 business days to process refund.

Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please notify us in writing within five business days following the receipt of your order. To help us determine the situation we will ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s). If we are unable to do so, we will issue a full refund. You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you.

Defects that have occurred during the manufacturing process and passed the factory’s quality control checks are not caused by mishandling during the shipping process. Furniture Cart deals with respected and experienced Furniture manufacturers that stand behind their products. In the event that a manufacturer’s defect occurs, please submit photographs and a clear description of the defect via contact us form and we will present the claim to the manufacturer on your behalf. We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by Furniture Cart are very minor in nature. As a result, these can be easily fixed by a professional in furniture repair. Furniture Cart will help to locate the appropriate individual to repair the defect if the situation warrants.

Please note that the method of correction will be at the discretion of Furniture Cart’s management and will be assessed on a case by case basis.

The responsibility for damages that occur during the shipping process rests with the shipping carrier. If you are receiving curb-side delivery please note any damage to the boxes being delivered on the delivery slip at the time you accept the items. If you have requested for the Furniture to be assembled, please ensure that you note these damages when you sign the assembly service slip. Furniture Cart will then work with the carrier to claim the costs and remedy the situation. Please note that the method of correction will be at the discretion of Furniture Cart’s management and will be assessed on a case by case basis.

Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Furniture Cart of defective or damaged merchandise within two business days of receipt.

Please note that images of products displayed on the Furniture Cart website may differ in color due to differences in the resolution of computer monitors. Furniture Cart cannot guarantee that the Furniture or Home Decor Item you receive will be exactly the way the look on your computer. We do our best in providing you with the most efficient pictures so that you can get the best idea of what each item looks like. Please take into consideration that these naturally occurring characteristics are not viewed as damages or defects. Furniture Cart always work with our partnering Furniture & Home Decor manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.


What if I have additional questions or comments?

If you have any questions, please contact our Customer Service line at (302) 265-3830. Feel free to contact FurnitureCart.com.
We will answer any questions and looking forward to hear any feedback you have. If you have suggestions, please contact us and let us know how we could improve!