Furniture Cart Support Center

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Most Frequently Asked Questions

  • How do I find a product's SKU?
    To help us better answer any questions you have on a product, having the Product ID / SKU is important. Product ID / SKU is a unique identifier that helps us keep track of our products. The Product ID / SKU number is located on every product page on our site under the Product Name.
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  • Which payment methods do you accept?
    We accept a variety of payment methods. Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover), Personal Checks, Cashier's Checks, Money Orders, and Wire Transfer
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  • Do you offer Free Shipping?
    We offer Free Shipping to all 48 contiguous states. Please Note: We do NOT ship to Alaska, and Hawaii.
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  • How can I check the status of my order?
    You will always find the most updated information regarding your order in My Account.
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  • Missing Items / Parts
    If you are missing parts or accessories for your item, submit a ticket and give details for the parts or accessories missing. Please use assembly instructions as a reference. We will follow up with you within 1 business day.
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  • Missing Legs for Sofa / Loveseat / Chair / Ottoman
    If you purchased Sofa, Loveseat, Chair or Ottoman by Ashley Furniture and you can not locate legs, please check under the cushions, or open zipper underneath. In most cases you will find legs inside.
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NB! Providing Ship to Zip / State will help us respond to your inquiry more promptly.

Call Us

If you have any questions, we'd be happy to help. Please get in touch with us.

(302) 265-3830 phone, Mon - Fri 9am - 6pm EST
(888) 274-7028 fax